Error in Extracting CTF file

Error Message: Error in extracting CTF file to ‘C:\ProgramData\Imatest\mcr_cache\4.5\Master\mcrCache9.0.1\imates0’. Details: ‘Could not set last modified time: C:/ProgramData/Imatest/mcr_cache/4.5/Master/mcrCache9.0.1/imates0/toolbox/imaq/imaqextern/drivers/win64/genicam/genICam_v2_4/redist/Microsoft_VC80_CRT_x86_x64.msi: Broken pipe

Solution:

Your system is having trouble extracting Mathwork’s CTF archive. Here is what the possible causes are:
 
  1. Permissions issue. For example if the application is unable to delete old directory or create a new one.
  2. Time stamp issue. The CTF-file is re-extracted only when the time stamp on the CTFarchive is newer than the time stamp on the _mcr directory. If somehow an out-of-date _mcr folder has a newer time stamp than the CTF-file, the new CTF-file will not be extracted and there will be errors when running the application.
  3. Extraction issue. If some error occurred during CTF extraction, there could be a problem where some of the encrypted M-files are of an old version and others are the new versions. This could cause the application to partially run and then only have an error when it runs into an old encrypted M-file.
  4. Installer issue. If the _mcr directory is already in the package, the installer may not be updating all files properly leaving some older files in the _mcr directory thinking that the files already exist.
So, here are the steps you should try to resolve this:
 
1. Delete old MCR directories on your machine. These can be found at C:\Program Files\MATLAB\MATLAB Runtime, delete the contents of this folder.
2. Run the Imatest installer again as administrator, ensuring that the “Matlab Libraries” checkbox is checked and that you are running the full installer rather than the upgrade installer:
 
Inline image 1
 
3. After the installer finishes, run Imatest as administrator.
 
If this process does not fix the issue please email us, support@imatest.com.
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Java issue with OS X 10.10 Yosemite

Symptoms of the problem:

After upgrading OS X to 10.10, Imatest no longer starts

Source of the problem:

A newer version of the java virtual machine can conflict with the version used by Imatest.

Solution: 

  1. Open an OS X terminal window  (hit ⌘-Space 
  2. Enter the following command:
    sudo rm -rf /Library/Java/JavaVirtualMachines/jdk1.8*.jdk
  3. Press return and authorize the change by entering your OS X user password
  4. Download and install the latest Imatest full release (not the upgrade).
  5. Deactivate and reactivate your license. The license manager is found by selecting help>license manager in the tool bar.
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Service file is not current version or does not have sufficient privileges

After upgrading to a new version of Imatest, the following error dialog may be encountered:

Service file is not current version.

ServicePrivliges

 

Solution:

  1. Download this file (Service_Installer_node735.exe)
  2. Run the Service_Installer_node735.exe and complete the installation
  3. Re-run Imatest and the problem should be resolved

 

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Path conflicts when other versions of Matlab are installed

X   The procedure entry point svDoubleSclarRemW could not be
located in the dynamic link library libmwservices.dll

If a different version of Matlab from the one used for Imatest has been installed on your system, there is a tiny chance that you may experience a path conflict that causes a similar error message— or Imatest may simply fail to run. This rarely happens because the batch file that initiates Imatest sets the path. Path issues and solutions are discussed in the Imatest IT EXE instructions.

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