A module that formerly worked has stopped working

June 10, 2015
April 6, 2021

A module that formerly worked but now crashes can often be fixed by removing the section for the module in imatest-v2.ini (or in imatest.ini, multicharts.ini or rescharts.ini prior to Imatest 4.2).

An error reporting window normally opens when a crash occurs. We recommend sending us the error report before applying the fix.

 

The Imatest error reporting window
Click on Send Error Report,
enter your correct email address,
then press Send.

Note that a screen capture of the window
does not contain
all the information
 we need to diagnose the problem.

 

Note 1:  Reinstalling the same build of Imatest rarely solves this type of problem, but downloading and installing the current build of the most recent version your license allows often helps. Go to www.imatest.com/support/download/, select the appropriate release and operating system, then click Download Upgrade.

Note 2:  All settings are stored in imatest-v2.ini, which can be opened for editing from the Imatest, Rescharts, or Multicharts windows. imatest-v2.ini is compatible with non-Latin characters (Asian languages). Changes after Imatest 4.2 are described in INI file format changes in 4.2.

Note 3:  To help us prevent similar errors in the future, please send the error report. In most cases an Error reporting window (shown above) will appear. Follow the instructions, making sure to include your correct email and a brief description of what you were doing. If the Error reporting window fails to appear you can click File, Copy current session, then paste the session into an email to support@imatest.com. If you’ve closed and restarted Imatest since encountering the error, you can click File, Copy last session.

 

How the fix the error (by removing the section with corrupted data)

  • Record or remember your settings for the broken module (so you can manually restore the important ones later). This can often be done conveniently using a screen capture utility.
  • Click the INI File dropdown menu in the Imatest, Rescharts, or Multicharts window, then select INI File Editor to open imatest-v2.ini, as shown below.

The INI File Editor is a powerful tool for editing ini (settings) files.
You can often fix a broken (but formerly working) module by selecting the section
corresponding to the module, then clicking Delete section. followed by Save.

  • Select a section to view, edit, or delete from the Section dropdown menu (near the top). Section names usually correspond to module names. Errors can often be fixed by (A) removing an entire section (this restores the default values) or (B) by editing a single line (if you know what you’re doing).

Some section names don’t fit the pattern. We are leaving section names unchanged (for now) for backwards compatibility. We apologize for the confusion.

    • Stepchart module:
      [q13] is used for the Stepchart module, which originally supported only linear grayscale stepcharts, such as the Kodak Q-13 and Q-14. Note that [stepchart] is used for grayscale stepcharts in Color/Tone Interactive and Autonot for Stepchart.
       
    • Color/Tone Interactive and Auto modules
      [gamut] is used for settings common to all (or most) Multicharts/Multitest charts. There are also sections for individual test chart analyses whose name corresponds to the chart name (generally abbreviated). Here are the lists of names (taken from the code).
      For (mostly) color charts:  {‘cc24’; ‘it8’; ‘special’; ‘qpcard’; ‘ccsg’; ‘stepchart’; ‘special’; ‘cdm28’; ‘sfrp20’; ‘utt’; ‘spydercheckr’; ‘hale’; ‘te226’; ‘mxn’; ‘cdm-dc48’; ‘colorgauge’; ‘rezchecker’; ‘cmp’; ‘esfriso’; ‘iso-16505’}
      For multi-row Grayscale charts:  {‘iso-14524’; ‘qa-61’; ‘qa-62’; ‘iso-15739’; ‘ite’; ‘oecf-20’; ‘sqcirc’; ‘eia’; ‘qa-79’; ‘mxn’; ‘sdr-36’; ‘sq-20’; ‘contrast-res’; ‘te269’}
       
  • (A) To fix a problem by resetting a section, Select the section, then press Delete section. You will need to manually set the desired settings to the your preferred values. This method is recommended for most users.
     
  • (B) To fix a problem by editing a line, Select the section that contains the line, select the line in the large window, make the change in the line edit window just above the large window, then press Enter. This method requires more knowledge than (A).
     
  • To save your changes press Save, which is grayed out until changes are made. If you with to cancel your changes, press either Reload ini file or Close.
Example: Checkerboard stops working. Press the INI File dropdown menu, then select INI File Editor. Select the [colorcheck] section, then press Delete section, Save, Close. You’ll need to manually restore your old settings in the next run.

This can also be accomplished in a text editor by pressing INI File, View/Edit INI file.

Other solutions

Sometimes the problem is in the image file itself. Matlab has difficulty reading files with bad header data. Look at the command window to see if there are warnings about problems reading the file. You can often fix such problems by “laundering” the file by reading it into an image viewer/editor such as Irfanview (an excellent free program), then saving it with a similar name.

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