Unknown error is caused by blocked access to the computer operating system or network connection.
This may be due to a computer policy on the network that blocks ability for our Licensing service to properly function, or a Internet connection that is blocked or redirected
- On the first run of the software when a Trial License activation is attempted
- On activation or deactivation of the software license.
Possible Resolutions
- Run Imatest software product or Imatest license manager using an Administrator account
- If internet access is blocked or redirected, setup your Proxy Server or perform an Offline Activation
If All Else Fails
- Run the License Problem Diagnostics utility, and send the results to support@imatest.com.
- Try running Imatest on a different computer that doesn’t have the extra computer or network restrictions applied.