To resolve this issue in macOS, open System Preferences:Security&Privacy and in the General tab give permission to open the installer.

Due to the root certificate authority for the updated Imatest.com SSL certificate not being present in the certificate stores in older releases of Imatest, the ability to activate a license was broken. When you attempt to activate, you receive errors such as the following:

The solution is to import the new SSL certificate into the certificate store of the Java Runtime that is included in the MATLAB Runtime. We have produced a script for each operating system that will perform the import for all editions of the MATLAB Runtime on your machine. Please skip to the section relevant to your machine’s operating system and perform the listed tasks.

Linux

1. Download this zip file (imatest_jre_cert_update_linux.zip)
2. Extact the contents.
3. Open a terminal window by right-clicking on the folder with the extracted contents and selecting ‘Open terminal here’.
4. Run 

   ./jre_cert_store_update.sh

macOS

1. Download this zip file (imatest_jre_cert_update_macos.zip)
2. Extract the contents.
3. Open a terminal window by going to the Launchpad, search for ‘terminal’ and then click on the icon.
4. In the terminal window, navigate to the extracted folder by running

   cd ~/Downloads/imatest_jre_cert_update_macos

5. Run

   ./jre_cert_store_update.sh

Windows

1. Download this zip file (imatest_jre_cert_update_win64.zip)
2. Extract the contents.
3. Run jre_cert_store_update.bat by double-clicking on the file.

If the issue persists, please contact Imatest support.

Windows

On Windows, determining which processes are using a given device is easiest using the Process Explorer. 

1. Open the Windows Device Manager by searching for ‘Device Manager’ in the Windows taskbar.
2. In the Device Manager, locate your device, right click on it and select Properties.
3. In the Properties window, select the Details tab.
4. From the Property drop-down menu, select Physical Device Object name.
5. Right click on the the entry in the Value list and select Copy.
6. Open Process Explorer.
7. In Process Explorer, select the Find:Find Handle or DLL… menu item.
8. Paste your Physical Device Object name into the Handle or DLL substring field and click Search.

Update: Starting in Imatest 4.5, a pre-built, ready-to-run version of the Operator Console now ships with all Imatest IT Windows installations, allowing users to take advantage of the simplicity of the Operator Console without writing a single line of code. It can be found in the /samples/OperatorConsole directory.

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