An error message such as this is shown on install:
Activation of Gamutvision succeeds, stating “Thank you for registering Gamutvision”.
Upon re-starting the software it is no longer in the activated state.
An Imatest license code can be configured to work for one or more Imatest product (Master, IS and IT). Typically IT is activated on automated test equipment, while Master and IS are activated on an imaging engineers workstation.
If you intend to use two products on the same machine, such as Master+IT, or IS+IT, then you will need a single license code that combines these products together.
To combine an Imatest Master and Imatest IT code together into an Imatest Ultimate license code, Please contact firstname.lastname@example.org with the two license codes that you intend to use on the same workstation. You will need to de-activate the licenses, and they should have similar support expiration dates, or the earlier date will be used. We will inform you when the combined code is ready to be activated.
Unknown error is caused by blocked access to the computer operating system or network connection.
This may be due to a computer policy on the network that blocks ability for our Licensing service to properly function, or a Internet connection that is blocked or redirected
- On the first run of the software when a Trial License activation is attempted
- On activation or deactivation of the software license.
This can also occur when your system has an inactive Netbios, which our licensing requires to generate an ID for the machine activated.
- Ensure Netbios is enabled on your machine
- Run Imatest software product or Imatest license manager using an Administrator account
- If internet access is blocked or redirected, setup your Proxy Server or perform an Offline Activation
If All Else Fails
- Run the License Problem Diagnostics utility, and send the results to email@example.com.
- Try running Imatest on a different computer that doesn’t have the extra computer or network restrictions applied.
When your software license data is updated on our servers, your software will need to be re-activated in order to get that updated license information to your computer.
If you are having problems running the latest version of Imatest 4.0, and you have purchased after November 1 2013, then you will need to deactivate and reactivate the software to update your license information.
After you have completed the above deactivation and reactivation steps, you can restart the software and your updated license information should then be properly read.
After you’ve installed and purchased Imatest or Imatest Renewal (Studio or versions 3.6 or earlier) you’ll need to register it by clicking on the button in the Imatest main window or by clicking on Help, Register or License manager (activate). It’s a good idea to check the Imatest download page or Change log for the latest version.
|If you have a personal firewall, we recommend disabling it before you register. You may re-enable it as soon as registration is complete. If you can’t register online following the instructions below, try Offline registration. You must have administrator privileges on your computer. This is rarely an issue, except on networked systems with strong security.|
Fill in the the Register Imatest window: Enter your name, company (if applicable), e-mail, and the password you entered when you signed up on Imatest.com, then click on web page that enables you to recover your lost password via e-mail.. If you forgot your password, click on . This opens a
If your computer is connected to the internet, you will receive a confirmation of your registration. The version of Imatest you purchased (Master or Studio) will be activated immediately. In rare instances where the pressing hangs up the computer, click on and follow the instructions below.
The following paragraphs apply to Imatest Studio and to Imatest versions 3.7 and earlier.
For Imatest 3.8+, follow the instructions on Activate offline.
If your computer is offline, or if you are unable to connect because of a firewall that can’t be disabled, the following box appears in response to.
Click on. The box below appears with instructions for offline (manual) registration. Steps 2-4 can be performed on any computer connected to the internet.
On www.imatest.com/activate, fill in all the fields as shown below, then click . Don’t leave any fields blank— always enter something. Your code will be e-mailed to you. Enter it into the Activation key: field, above.
If you have difficulties, refer to the Troubleshooting page or contact firstname.lastname@example.org.