Support

FAQ – Frequently Asked Questions

 

How is Imatest pronounced?
How do I get started?
Which version should I buy?
How do I purchase Imatest?
I purchased Imatest but didn’t receive the confirmation email with the password. What should I do?
Is there a CD version? Will I receive anything in the mail?
How do I install Imatest on a computer that isn’t connected to the Internet?
What test charts do I need? Are they included with Imatest?
What is Matlab? Do I need it to run Imatest?
When will a Macintosh version be available?
How often is Imatest updated?
I purchased Imatest several months ago. How do I get the latest version?
Imatest isn’t working. What do I do?
How can I download Imatest documentation for offline viewing?
How can I get good printouts of Imatest documentation?
What are the terms of the Imatest license? Can I install Imatest on more than one computer?
What are those green boxes all about?
What are Imatest’s plans?
Am I eligible for a discounted license?
Benefits of Imatest Support
How do I find my license expiration date?
How is Imatest pronounced?

Imatest is pronounced like a contraction of “Image” and “test.” It’s not pronounced like “I’m a test.” But we’d rather hear it mispronounced than not pronounced at all. ūüėČ

 

How do I get started?

Begin by reading Image quality factors and look over the Guide to the Modules.¬†Then download and install the evaluation version. The evaluation version allows up to 20 runs of individual modules, enough to show you what Imatest can do. We strongly encourage you to try before you buy. After you purchase Imatest, you’ll need to register it to upgrade to the full version. Registration is self-explanatory, especially on computers connected to the Internet. If your computer is offline or behind a strong firewall, you’ll need to follow the offline registration instructions.

Once Imatest has been installed, press the Help guide button on the upper-right of the Imatest main window. It has lots of nice links with explanations.

The following web pages are especially helpful in getting started.

Imatest Instructions  contains general instructions for Imatest operation.
Table of Contents (Site map)  contains a complete site map for the instructions/documentation.
SFRplus¬† introduces SFRplus, Imatest’s most important module, which analyzes a great many image quality factors and operates with a high degree of automation. See also Testing lenses with SFRplus.

The essential Imatest workflow is (1) photograph a test chart, (2) save it in a standard file format (TIFF, high quality JPG, PNG, etc.), then (3) open it for analysis in the appropriate Imatest module. All instructions are available online. Imatest Master can also analyze RAW files from commercially-available cameras and manufacturer’s development systems.

 

Which version should I buy?

If you are a photographer planning to test your cameras and lenses, Imatest Studio will meet your needs. It is very inexpensive and is only available to individual photographers. If you are an imaging system developer or if you are involved in intensive testing, you’ll need industrial-strength Imatest Master, which has a great many additional features outlined in Version comparisons.¬† Starting with Imatest 5.0, Master incorporates the features of Image Sensor (IS), and includes automated image acquisition from a large number of camera systems. If you want to automate Imatest tests in an automated lab, test chamber, or factory automated test machine you will want¬†Imatest IT. ¬†If you are wanting to run an extremely high volume or high speed of automated testing you will want¬†Imatest IT Parallel.

 

How do I purchase Imatest ?

Imatest is normally purchased with a credit card from our online store. We also accept purchase orders. Several alternative means of payment are available, including wire transfer and custom Paypal invoice (faster and less expensive than a wire transfer) that we can create on request. These are useful for custom orders (e.g., academic / educational / quantity discounts). If you have an inquiry, please contact
sales at imatest dot com .

 

I purchased Imatest but didn’t receive the confirmation email with the password. What should I do?

If you fail to receive the confirmation email, it may have been intercepted by a strong SPAM filter such as Spam Arrest, which requires that emails be sent from authorized domains or manually confirmed. If you have such a filter, please ensure that it allows emails from ‘@imatest.com.’ You may be able to find the missing email in your SPAM mailbox. If you don’t receive the email within about fifteen minutes, contact us.

 

Is there a CD version? Will I receive anything in the mail?

No. Imatest is only available as an Internet download, though we can send a CD on request (we don’t recommend it). You will receive nothing in the mail. All Imatest documentation is available on the website. A CD is available on special request, but not recommended because Imatest is frequently updated, and you’ll want to keep your installation up to date by downloading and installing the latest version. You are entitled to free updates for one year from the date of purchase. After a year you’ll need to renew your subscription to install the latest updates.

 

How do I install Imatest on a computer that isn’t connected to the Internet?

Download the current version of Imatest to a computer that is connected to the Internet. Copy the downloaded files to a USB memory device (you can burn a CD, but USB devices are handier) and transfer them to the offline computer. Install Imatest by double-clicking on the installation file, Imatest-version.exe. Then follow the offline registration instructions.

 

What test charts do I need? Are they included with Imatest?

Test charts are listed in the instruction pages for the individual modules (click on any of the links below), and they are summarized on the Cross-reference page. Many of the charts are available from the Imatest Store, and a version of the SFRplus chart is available at a discount when purchased with Imatest. You can print charts for SFR, Distortion, and Rescharts, and several other modules on high quality inkjet printers using the Test Charts module. Charts for measuring color response (using Colorcheck, and Multicharts) must be purchased because customer-printed color charts aren’t accurate enough.¬†

A detailed list of test charts, corresponding image quality factors, and Imatest modules is given in the Cross Reference.

 

What is Matlab? Do I need it to run Imatest?

Imatest is written in Matlab, a high level interpretive computer language designed for the efficient solution of scientific and engineering problems. It has particularly powerful graphics. Imatest has been compiled with the Matlab Compiler to run on any Windows computer, without or with a Matlab installation. Compiled Matlab programs require the Matlab runtime library, which is installed along with Imatest. Installation is automatic on computers connected to the internet. Details can be found on the Imatest Installation page.

If you want to write your own analysis programs, consider one of the free Matlab clones. Well… almost clones. They’re not as powerful and not fully compatible (and they don’t have compilers), but the price is right. Octave and Scilab are the most recommended.

 

When will a Macintosh version be available?

We finally released it in January 2014. Since most of our programmers use Macs, we will support it strongly. Mac OSX versions can be downloaded from the Imatest Download page by clicking on the OSX radio button on the right. An Imatest license can be transferred between Windows and Mac machines, i.e., you can install Imatest on as many computers as you want, then deactivate it on one computer and activate it on another, Mac or Windows.

 

How often is Imatest updated?

New versions (e.g, 4.n) of Imatest are released roughly once every six months. Point builds (e.g., 4.1.11) with small bug fixes and enhancements are released every 1-2 weeks. Major releases are announced on the main page. Full details are posted in the Change log.

 

I purchased Imatest several months ago. How do I get the latest version?

You are entitled to free updates to Imatest for one year from the date of purchase. If you purchased Imatest more than a year ago, you should renew your license before installing the latest version. You can download the latest version from the Download page. To install it, just double-click on the download file (Imatest-n.m.x.exe). You don’t need to uninstall the previous version (though it may be advisable in rare instances of trouble). Versions are listed in the Change log. Full instructions are on the Installation page.

 

Imatest isn’t working. What do I do?

Make sure you have the latest version. The primary causes of installation or registration failure are strong firewalls and lack of administrator privilege (rare except in highly-secure networked systems). If the Imatest main page is available, click on the Error handling button for more instructions. If the troubles persist, go to the Troubleshooting page, which explains how to collect the information needed to identify the problem. E-mail it to Imatest support.

 

How can I download Imatest documentation for offline viewing?

Imatest documentation can be viewed offline. Download this zip file to a convenient location, then unzip it. The Imatest site folder will contain a mirror of the Imatest documentation website (not the entire site, but including the Knowledge base and News). Double-click on index.html to open a fully navigable mirror of this page in your web browser. To open documentation directly from Imatest 5.0+, click on the Offline/Online Help button in the Help tab on the right of the Imatest main window, and follow the instructions.

 

How can I get the good printouts of Imatest documentation?

Click on the small Print button on the top of the page. This removes information on the sides that isn’t needed for printing.

print_imatest_web_page

You have the options of printing the page directly by pressing Print, downloading a PDF, or printing using your browser. You may need to experiment with Text size (100% is sometimes too large). On most browsers, images may print too large at the default (100%) setting.The line length shown in the preview is not trustworthy.

 

What are the terms of the Imatest license?

The Imatest license (for Master or Image Sensor) allows users Install¬† Imatest on an unlimited number of computers, but to activate it on only one computer at a time. It can be easily moved between computers (Windows and Mac) by the process of deactivation and activation (easiest if you’re online).

License holders are encouraged to publish test results in printed publications, websites, and discussion forums, provided they include links to www.imatest.com. You may not use Imatest for advertising or product promotion without explicit permission from Imatest LLC. Contact us if you have questions. The full text of the license can be found here.

 

What are those green boxes all about?

Green is for geeks. Do you get excited by a good equation? Were you passionate about your college math classes? Then you’re probably a math geek‚ÄĒ a member of a maligned and misunderstood but highly elite fellowship. The text in green is for you. You’ll also enjoy the numerous links to the ultimate math geek resource: MathWorld, hosted by Wolfram Research. If you’re normal or mathematically challenged, you may skip these sections. You’ll never know what you missed.
¬†What are Imatest’s plans?¬† Without giving too much away,

  • Continued development of the Industrial Testing (IT) version (both EXE and DLL modules) for automated testing. Imatest IT is now running on a large number of production lines in China.
  • Improved support for ISO standards.
  • Automated region detection for several modules (beyond SFRplus).
  • Support for additional devices in the Imatest Image Sensor version.

Please write us to let us know your needs. Our priorities are strongly influenced our customers.

 
Am I eligible for a discounted license?

We seek to support our community in image quality testing by offering the use of our software and removing price as an inhibiting factor. Examples of organizations that might qualify for a discounted license include those that are educating students on imaging science, small businesses and consultants that wish to incorporate image quality testing into their processes, and organizations that conduct unbiased testing on industry products to provide consumers with an elevated knowledge base.

If you feel that your organization fits into any of the above categories, please contact us with a description of your organization and your request. We provide varying levels of discounted software and services on a case-by-case basis.

 

 Benefits of Imatest Support 

All Imatest software purchases include Support that will expire one year from the date of the license purchase. By purchasing annual support you are eligible to download all upgrades and updates released within the year, including new features, product enhancements and bug fixes. In addition, you are also eligible for free technical support. Renewing yearly before your support expires allows you to take advantage of up to 60% cost savings.

You may continue to use your software after your support has expired, but you will not be eligible to install new releases. You may check the status of your license or visit our online store to renew your support.

 

 How do I find my license expiration date? 

To find your license expiration date, simply complete this form by entering your name and license code. Having trouble finding your license code?


Imatest is committed to providing individual photographers, researchers, developers, and manufacturers with comprehensive solutions for measuring digital image quality. Whether you are an individual photographer with lenses to test or a manufacturer of imaging chips, modules, or systems, Imatest has something for you.